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STAR System Announcement


STAR will be unavailable tonight beginning at 11 pm through tomorrow around 3 am.  During this time, STAR will be upgraded to improve performance and to add an enhancement to the Providers Messages tab.  For more information on the enhancement, please visit the STAR Enhancement page at


STAR is experiencing significant performance issues on both the payer and provider side of the application. We are diligently working to resolve these issues and will keep you posted on our progress. Thank you for your patience as we work through this issue.


STAR will be unavailable tonight beginning at 11 pm through tomorrow around 3 am.  During this time, we will be upgrading STAR to address a few bugs.  Please visit STAR's Known Bugs Page for details.


Contact STAR Support

We are here to assist you.  Contact us for issues you encounter in STAR, workflow challenges and questions related to the system.  We will do our best to get you an answer as quickly as possible.

Phone:  717-783-8200 (Available 8 am to 4:30 pm)


Be sure to provide us with the following information:

  • Your Name
  • Phone #
  • Email Address
  • Best time to reach you
  • Description of the Issue
  • Screenshots (if possible) -- Be sure to redact any client-specific information

If you are experience performance issues with STAR, please complete the STAR Performance Issues form and email it to use at

Tell Us How We Did

We are focused on resolving your issues as quickly as possible.  We are working on developing targeted service levels for issues reported to the STAR Helpdesk.  Please note that any issue classified as an enhancement is referred to the STAR Advisory Committee for further action.

Then tell us how we did by taking this 5-10 minute survey.

Involve Your IT Department

STAR is very browser specific and works optimally with I.E. 8.  Share this "must know" information with your IT Department to ensure that your browser settings are compatible for use with STAR.  We highly recommend that these settings be established in your organization's IT security settings.

Keep Informed of Known System Bugs and Projected Dates for Resolution

If you've encountered a bug in STAR, it is likely that other users have also encountered the same issue.  Keep informed about known issues in STAR and be sure to share with us other issues that you're encountering so that we can get those issues resolved.  Touch base periodically on projected resolution dates for known issues.

Check Out Our Frequently Asked Questions

We've posted the most Frequently Asked Questions so that these solutions are at your fingertips.  Check back as we continue to expand this area.

Obtain Training

We are pleased to announce that we are expanding our training curriculum.  In the next few months, we'll beginning rolling out training videos so that you can learn all about STAR or simply refresh your memory on a particular topic. 

Access STAR Resources

We've got a wide array of resources for your use.  Check out our Upload Utility document, report definitions and much more.

Meet the STAR Advisory Committee

The STAR Advisory Committee was formed in 2012 to prioritize enhancements for STAR.  We are currently revisiting our charter to strengthen the partnership between the SCAs, providers and Department of Drug & Alcohol Programs to continue guiding this application into the future.