Effective 11/01/2017, DDAP will begin providing support and help desk functioning for all issues related to PA WITS. Prior to 11/01/2017, this support has been provided by FEi, Inc. Since there was an established BAQSOA between each provider and FEi, there were no issues related to confidentiality, so identifying issues by client name was acceptable. This is an important reminder that per 4 Pa Code§ 255.5, DDAP is a government agency and therefore cannot access or view client identifying information. Please ensure when requesting support from DDAP that your staff are only using client numbers and abiding by electronic communication policies that protect this client information.
PA WITS users are encouraged to contact the Service Desk directly for all requests. Providers and SCAs can contact the Service Desk during normal business hours (Monday – Friday, 8 AM – 4:30 PM except on State Holidays).